Frequently Asked Questions
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Troubleshooting
Why is my vacuum not turning on?
Troubleshooting
Why is my vacuum not turning on?
Common causes and quick fixes when your vacuum will not power on.
If your robot vacuum will not turn on, first check the power source. Ensure the charging dock is plugged in...
Troubleshooting
How to connect to Wi-Fi
Troubleshooting
How to connect to Wi-Fi
Setup guide for connecting your vacuum to Wi-Fi.
Wi-Fi setup is straightforward. Make sure your phone is on a 2.4 GHz network...
Troubleshooting
What should I do if the robot gets stuck?
Troubleshooting
What should I do if the robot gets stuck?
Tips for preventing and resolving stuck robot issues.
Robot vacuums can occasionally get stuck on obstacles. To prevent this, clear floor clutter before each cleaning...