Frequently Asked Questions
Search our knowledge base for answers, guides, and product help.
Getting Started
How to Set Up Your MOVA Robot Vacuum
Getting Started
How to Set Up Your MOVA Robot Vacuum
Step-by-step guide to unbox, set up, and connect your MOVA Robot Vacuum.
Full step-by-step setup instructions for your new MOVA robot vacuum. Start by unboxing and confirming all accessories are present...
Maintenance
How to Clean and Maintain Your MOVA Robot Vacuum
Maintenance
How to Clean and Maintain Your MOVA Robot Vacuum
Keep your robot vacuum in top condition with regular cleaning and maintenance.
Regular maintenance extends the life of your robot vacuum. Empty the dustbin after every use, clean filters weekly...
Product Use
Using the MOVA App
Product Use
Using the MOVA App
Control your vacuum, set schedules, and monitor cleaning from your phone.
The MOVA companion app gives you full control over your robot vacuum. Download from the App Store or Play Store...
Troubleshooting
Why is my vacuum not turning on?
Troubleshooting
Why is my vacuum not turning on?
Common causes and quick fixes when your vacuum will not power on.
If your robot vacuum will not turn on, first check the power source. Ensure the charging dock is plugged in...
Troubleshooting
How to connect to Wi-Fi
Troubleshooting
How to connect to Wi-Fi
Setup guide for connecting your vacuum to Wi-Fi.
Wi-Fi setup is straightforward. Make sure your phone is on a 2.4 GHz network...
Troubleshooting
What should I do if the robot gets stuck?
Troubleshooting
What should I do if the robot gets stuck?
Tips for preventing and resolving stuck robot issues.
Robot vacuums can occasionally get stuck on obstacles. To prevent this, clear floor clutter before each cleaning...
Warranty & Support
Battery is draining too fast
Warranty & Support
Battery is draining too fast
Troubleshoot battery drain issues.
If your battery is draining faster than expected, check the cleaning mode...